Privacy Policy

1. Overview

Welcome to web.badrairlined.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains who we are, what data we collect and why, how we use and share it, your rights concerning your personal data, and how to contact us if you have any concerns.

2. Who We Are

web.badrairlined.com is operated by BADR AIRLINES, based in Khartoum. We serve as the data controller responsible for the collection and handling of your personal information.

3. Information We Collect

Depending on how you interact with our site, we may collect:

  • Basic identifiers: name, title, date of birth, nationality

  • Contact details: email address, phone number

  • Booking-specific data: booking reference or reservation ID

  • Identification details: passport number, PNR

  • Emergency or next-of-kin contact

  • Payment information: card details (excluding CVV), billing address

  • Preferences: seating, meals, communication

  • Frequent-user or loyalty numbers, if applicable

In specific situations, we might also handle sensitive data, such as:

  • Health or medical information (e.g. for special assistance)

  • Biometric data, images, audio, or religious information (e.g. for pilgrimage travel)

These requests are always supported by legal basis and necessity.

4. Purpose of Processing

We use your personal information to:

  • Fulfill bookings and process payments

  • Communicate any updates or service messages

  • Customize and improve our offerings

  • Manage loyalty or frequent-user programs

  • Handle emergencies or medical assistance effectively

  • Meet legal or regulatory requirements

  • Run analytics and market our services (with your permission as required)

5. Legal Grounds for Processing

Your data is processed only when:

  • It’s necessary for performing a contract with you

  • We have a legitimate business interest (e.g. to improve service), balanced with your privacy

  • We are responding to legal or regulatory obligations

  • You have consented (e.g. for marketing communications)

  • It’s essential to safeguard your vital interests (e.g. emergency circumstances)

6. Data Sharing & International Transfers

We may share your information with:

  • Our internal stakeholders (e.g. loyalty or operations teams)

  • Trusted third-party partners (e.g. payment processors, analytics, customer support)

  • Legal, governmental, or regulatory authorities if required

Data may be transferred internationally, including to countries with different data protection laws. We enforce appropriate safeguards—through contracts or legal mechanisms—to protect your information in line with applicable laws.

7. Data Security & Storage

We implement robust technical and organizational measures to protect your data, including:

  • Confidentiality agreements with staff and vendors

  • Secure communication channels (SSL/TLS encryption)

  • Restricting data access on a need-to-know basis

  • Safe destruction or anonymization when data is no longer needed

Your data will be retained only as long as necessary—and, where required, longer to satisfy legal, regulatory, or business record-keeping needs.

8. Cookies & Analytics

Our site uses cookies and similar technologies to:

  • Enhance user experience (e.g. language, preferences)

  • Analyze site usage and improve functionality

  • Offer relevant marketing and personalized content (if consented)

For further details, please refer to our separate Cookie Policy.

9. Your Rights

In jurisdictions where privacy laws apply, you may have rights such as:

  • Accessing your personal data

  • Rectifying inaccuracies

  • Requesting deletion or restriction of processing

  • Objecting to certain processing, including for marketing

  • Requesting data portability

  • Withdrawing consent (where applicable)

  • Filing a complaint with a supervisory authority

To exercise your rights, contact us via the email or address below.

10. Contact Information

For any privacy-related inquiries or to exercise your rights, please reach out to:

Data Privacy Office

Email: info@badrairlines.com

Address: Arkaweet Block (65) Mamon Behari Street, Building# 393, Khartoum, Sudan

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations or compliance requirements. Any updates will be published on our website, and, if significant, we may notify you directly via email or website notice.