We understand that your baggage is an essential part of your journey. If your baggage is delayed or arrives damaged, BADR Airlines will do everything possible to recover, repair, or return it to you promptly.
If you discover that your baggage is missing or damaged upon arrival, please report it immediately to the Baggage Services Desk at the airport. Our staff will create a report and provide you with a unique reference number (PIR number), which you can use to track the status of your baggage and manage your report.
Delayed baggage
If your baggage has not been located within 3 days after your flight, please update your baggage contents using “Manage Your Delayed Bag Report.”
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Our team will conduct a secondary search and contact you once your baggage is found.
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When located, your baggage will be delivered by our local handling agent, subject to customs clearance and where permitted by local laws.
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If home delivery is not possible, you will be required to collect your baggage from our handling agent at the arrival airport.
If your baggage remains missing for more than 5 days, please complete the Baggage Inventory and Claim Form to support the claims process.
Damaged baggage
If your baggage is damaged, please submit a claim within 7 days of receiving it by uploading the following documents via “Manage Your Damaged Bag Report”:
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A copy of your boarding pass
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A photo of the damaged item, including brand details
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A receipt for the repair of your baggage
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Proof of excess baggage payment, if applicable
If your baggage is damaged beyond repair, you will also need to provide a confirmation letter from an authorized repair shop.
Our liability
Our responsibility for damage, loss, or delay to your baggage is governed by our Conditions of Carriage and applicable international conventions.
Please note:
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BADR Airlines is not liable for loss of valuables, fragile, or perishable items placed in checked baggage.
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We are also not liable for minor damage such as scratches, dents, stains, or wear and tear that occur during normal handling.
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No liability applies to water damage affecting non-waterproof baggage.
FAQs
What do I do if my baggage is missing?
f your baggage does not arrive with you, please report it immediately to the Baggage Services Desk at your arrival airport. Provide your baggage tag details and as much information as possible about the bag and its contents to help us locate it quickly.
If you are unable to report at the airport, you may submit a request within 7 days of arrival using the Contact us form, selecting “Baggage – delayed or damaged” as the subject.
What is a PIR?
A PIR (Property Irregularity Report) is a document created by our local handling agent when you report delayed or damaged baggage. It contains a unique reference number that allows us to track your baggage and update you until it is returned.
How do I receive updates about my delayed baggage?
You can check the status of your baggage and update details via Manage your delayed bag report by entering your PIR number and last name.
If your baggage has not been found within 3 days of arrival, please update your baggage contents in the portal. Our baggage team will conduct a secondary search and contact you once your bag is located.
How will I receive my bag after it’s been found?
When your baggage is found, and where permitted by local laws, our handling agent will contact you to arrange home delivery, subject to customs clearance. If delivery is not possible, you will be asked to collect your baggage from the handling agent at the arrival airport.
What do I do if my baggage is damaged?
If your baggage is damaged upon arrival:
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Report it immediately to the Baggage Services Desk at your arrival airport.
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Submit a claim within 7 days by uploading the following via Manage your damaged bag report:
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A copy of your boarding pass
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A photo of the damaged item with brand details
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A repair receipt (if applicable)
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Proof of excess baggage payment (if any)
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If you cannot report at the airport, you may submit a request within 7 days of arrival via the Contact us form, selecting “Baggage – delayed or damaged.”
If your baggage is damaged beyond repair, a confirmation letter from an authorized repair shop will be required.
What do I do if items in my baggage are missing?
Do I get a compensation if my baggage is delayed or damaged?
Delayed baggage: If your baggage is delayed, we understand you may need to purchase essential items (e.g., toiletries, basic clothing). BADR Airlines will reimburse up to USD 50 per day (maximum 3 days) in the form of a travel voucher for essential items. (Excludes residents of the country where the flight landed).
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Damaged baggage: If your claim is successful, BADR Airlines will cover the cost of repair or replacement of your bag.
For full details, please see our Conditions of Carriage.
What do I do if I forget something on board or at the airport?
If you have lost or left behind any belongings on a BADR Airlines aircraft or at the airport, please contact the Lost & Found office at the airport where your flight arrived.